Environmental complaint insights through text mining based on the driver, pressure, state, impact, and response (DPSIR) framework: Evidence from an Italian environmental agency
Fabiana MANSERVISI, Michele BANZI, Tomaso TONELLI, Paolo VERONESI, Susanna RICCI, Damiano DISTANTE, Stefano FARALLI, Giuseppe BORTONE
Regional Sustainability
.
2023, (3): 261
-281
.
DOI: 10.1016/j.regsus.2023.08.002
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